If you wish to return or replace your purchase, we are happy to accept returns provided that the goods are unused, are not damaged, in their original packaging and within 30 days of receiving them. Goods that are received after 30-days and are found to be faulty will only be redeemed by a credit note. Goods delivered Free of Charge will be subject to a carriage charge if returned for refund.
Items that have been customised will not be accepted nor will items that have been specially ordered.
If you continue to use a product after finding a fault, it is assumed that you are accepting the goods in their damaged state and we will therefore not accept them as a return.
Refunds will be made on receipt of returned goods and credited by the same method as the original payment.
Items are returned at customer’s own expense and it is strongly recommended that you obtain proof of postage and/or insurance for the items posted, as the Equine Warehouse accepts no responsibility for lost or damaged items. However, if any returned goods are found to be faulty, the cost of postage will be refunded in full.
Please be informed that returned goods will not be accepted unless they are clean and dry due to the Health and Safety at Work Act 2005. Any items returned to us in this state will be returned at your cost for cleaning before any further action can be taken.
In some circumstances, manufacturers may wish to examine the goods for their own records and therefore, replacements may not be sent out until it is deemed that the original goods were defective.